By visiting this website or purchasing any services / products, you agree to these Terms & Conditions. These Terms & Conditions outline my responsibilities to you as well as your responsibilities to me, under Australian Consumer Law.

Code of Conduct:

As a qualified Acupuncturist I must adhere to the Code of Conduct for registered APHRA practitioners. A copy of this code of conduct can be accessed here. As a qualified Naturopath I must adhere to the Code of Conduct for unregistered health practitioners. A copy of this code of conduct can be accessed here. 

Website Disclaimer:

The information on this site is not intended or implied to be a substitute for professional medical advice, diagnosis, or treatment. All content, including text, graphics, images, and information, contained on or available through this website is for general information purposes only. You should not use the information available on this website for diagnosing or treating a health problem or disease. You are encouraged to confirm any information obtained from or through this website with other sources and review all information regarding any medical condition or treatment with your health care professional.

Intellectual Property:

Unless indicated otherwise, please note that I own or licence all rights, title, and interest (including intellectual property rights) in my website and all of my Content. Your use of my website and your use of and access to any of my Content does not grant or transfer to you any rights, title or interest in relation to my website or my Content.

Payment Terms:

Payments made online are securely processed via Stripe, TyroHealth or paid via bank transfer – please contact me directly for these details. Payments can be made up-front at the time of booking. For payments that need to be made post-consultation, you will receive an invoice that can be paid using a credit/debit card or by bank transfer.

Cancellation & Refund Policy:

I require 24 hours notice for any cancellations to avoid the cost of a cancellation fee. All cancellations with 24 hours of the agreed appointment time will be charged a fee equal to 50% of the consultation fee. If you need to reschedule, please provide notice as early as possible.

Refunds:

I am unable to provide a refund for any services or testing after the time that they have been provided. For example, after a consultation has been provided and paid for.

Comments and feedback:

All comments and/or feedback is always welcome. Please direct them to hello@jessicatrethowan.com.au

Privacy Policy

Jessica Trethowan ABN 86 959 266 461 is committed to providing quality services to you and this policy outlines my ongoing obligations to you in respect of how we manage your Personal Information.

I have adopted the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). The NPPs govern the way in which I collect, use, disclose, store, secure and dispose of your Personal Information.

A copy of the Australian Privacy Principles may be obtained from the website of The Office of the Australian Information Commissioner at www.aoic.gov.au

This website, www.jessicatrethowan.com.au is owned and operated by Jessica Trethowan ABN 86 959 266 461.

If you have any questions or need further information, please contact:

Jessica Trethowan

Address: 1/78 Nepean St, Watsonia 3087

Email: hello@jessicatrethowan.com.au

Personal Information

What information do we collect?

I collect information from you when you register on my website, book an appointment, subscribe to my mailing list or fill out a form.

When using this website, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information I collect from you may be used in one of the following ways:

To process an online booking

To respond to your enquiries

To deliver my products and services

To personalise your experience

To improve my website, products or services for others

To improve customer service

To process transactions

To monitor client satisfaction

This Personal Information is obtained in many ways including during consultations, by telephone, by email, via our website www.jessicatrethowan.com.au, from other publicly available sources, from cookies and from third parties. I don’t guarantee website links or policy of authorised third parties. I collect your Personal Information for the primary purpose of providing my services to you, providing information to my clients and marketing.

I may also use your Personal Information for secondary purposes closely related to the primary purpose, in circumstances where you would reasonably expect such use or disclosure. You may unsubscribe from my mailing/marketing lists at any time by contacting me in writing. Note: If at any time you would like to unsubscribe from receiving future emails, I include detailed unsubscribe instructions at the bottom of each email. When I collect Personal Information, I will, where appropriate and where possible, explain to you why I am collecting the information and how I plan to use it.

Sensitive Information

Sensitive information is defined in the Privacy Act to include information or opinion about such things as an individual's racial or ethnic origin, political opinions, membership of a political association, religious or philosophical beliefs, membership of a trade union or other professional body, criminal record or health information.

Sensitive information will be used by us only:

For the primary purpose for which it was obtained

For a secondary purpose that is directly related to the primary purpose

With your consent; or where required or authorised by law.

Sensitive information from persons under the age of 18 may be collected under the following circumstance:

In the presence of their parent/guardian

With the full consent of their parent/guardian

Third Parties

Where reasonable and practicable to do so, I will collect your Personal Information only from you. However, in some circumstances I may be provided with information by third parties. In such a case I will take reasonable steps to ensure that you are made aware of the information provided to me by the third party.

Disclosure of Personal Information

Your Personal Information may be disclosed in a number of circumstances including the following:

Third parties where you consent to the use or disclosure; and

Where required or authorised by law.

Security of Personal Information

Your Personal Information is stored in a manner that reasonably protects it from misuse and loss and from unauthorised access, modification or disclosure.

I use the cloud-based software Cliniko. More information about Cliniko’s security can be found at cliniko.com/security

When your Personal Information is no longer needed for the purpose for which it was obtained, I will take reasonable steps to destroy or permanently de-identify your Personal Information. However, most of the Personal Information is or will be stored in client files which will be kept by us for a minimum of 7 years.

Access to your Personal Information

You may access the Personal Information we hold about you and to update and/or correct it, subject to certain exceptions. If you wish to access your Personal Information, please contact me in writing. I will not charge any fee for your access request but may charge an administrative fee for providing a copy of your Personal Information. In order to protect your Personal Information, I may require identification from you before releasing the requested information.

Maintaining the Quality of your Personal Information

It is an important to me that your Personal Information is up to date. I will take reasonable steps to make sure that your Personal Information is accurate, complete and up-to-date. If you find that the information I have is not up to date or is inaccurate, please advise me as soon as practicable so I can update my records to ensure I can continue to provide quality services to you.

Cookies

My website uses cookies to provide you with a better experience. A cookie is used to collect anonymous traffic data and this aggregate, non-personal information is collated to assist in analysing the usage of the site.

Your Consent

By using our site, you consent to my website's privacy policy.

Policy Updates

This Policy may change from time to time. All changes will be listed in this section.

Privacy Policy Complaints and Enquiries

Jessica Trethowan welcomes your comments regarding this Privacy Policy. If you have any questions about this Privacy Policy and would like further information, please contact us by any of the following means during business hours.